Zimoras Shipping & Order Policy

At Zimoras, we want your shopping experience to be smooth, simple, and enjoyable. Please review our shipping and order policies before placing your order.

Order Processing

All orders are carefully inspected, packaged, and prepared before shipment. Orders are typically processed within 2–5 business days after payment is received.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing time is separate from shipping/transit time.

Shipping

Once your order has been shipped, you will receive tracking information when available. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of Zimoras' control.

Zimoras is not responsible for carrier delays once an order has been shipped.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to Zimoras because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to reship the order.

Please contact us as soon as possible if you notice an error in your shipping information. We will do our best to correct the address before the order ships, but we cannot guarantee changes once an order has entered processing or been shipped.

Lost, Stolen, or Marked-Delivered Packages

Once a package has been delivered to the shipping address provided at checkout, Zimoras is not responsible for packages that are lost, stolen, misplaced, or taken after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your mailroom, and the shipping carrier.

If the package still cannot be located, we recommend contacting the shipping carrier directly to file a claim.

Damaged Packages

We carefully inspect and package orders before shipment.

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of:

• The damaged product

• The packaging

• The shipping label

• Any visible damage to the box or mailer

This information may be required to determine the appropriate resolution or file a claim with the shipping carrier.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and photographs of the items received and packaging when applicable. We will review the issue and determine the appropriate resolution.

Returns & Exchanges

Due to the nature of certain beauty and personal care products, some items may not be eligible for return or exchange once opened, used, or removed from their original packaging.

Eligible returns must be requested within 14 days of delivery and must meet our return requirements.

Items must be returned in their original, unused condition and with all original packaging and accessories.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrectly.

Final-sale items, clearance items, personalized items, and opened or used beauty products may not be eligible for return or exchange.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible after placing your order.

We will make every reasonable effort to accommodate cancellation requests; however, orders that have already been processed or shipped cannot be canceled.

Shipping Charges

Shipping charges are calculated at checkout based on the shipping method, destination, package size, and/or weight.

Shipping charges are generally non-refundable unless the order was canceled before shipment or the issue was caused by an error on our part.

Customer Responsibility

By placing an order with Zimoras, you acknowledge that you have reviewed and agree to our shipping and order policies.

If you have questions about an order, please contact us with your order number so we can assist you as quickly as possible.

Thank you for choosing Zimoras. We appreciate your business and look forward to serving you!